Terms and Conditions for Tirthankar

Effective Date: August 12, 2025
Last Updated: August 12, 2025

1. Introduction and Acceptance of Terms

Welcome to Tirthankar (“we,” “our,” “us,” “Company”), your trusted source for authentic Indian masalas, traditional papads, and premium chocolates. These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of our website www.tirthankar.com (the “Website”), mobile applications, and all related services (collectively, the “Services”).

By accessing, browsing, or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website or Services.

These Terms constitute a legally binding agreement between you (“User,” “Customer,” “you”) and Tirthankar Food Products Private Limited. Your use of our Services is also subject to our Privacy Policy, which is incorporated herein by reference.

1.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and national laws

1.2 Business Information

Tirthankar Food Products Private Limited

• Corporate Identity Number: [CIN Number]
• Registered Office: [Complete Address]
• GST Registration: [GST Number]
• FSSAI License: [FSSAI Number]
• Customer Service: support@tirthankar.com

2. Account Registration and Security

2.1 Account Creation

To make purchases or access certain features, you must create an account by providing:

• Valid email address and phone number
• Complete name and shipping address
• Secure password meeting our requirements
• Acceptance of these Terms and Privacy Policy

2.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Providing accurate and up-to-date account information
• Ensuring your payment information is current and valid

2.3 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms or our policies
• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Abuse our customer service or dispute processes
• Fail to pay for orders or have excessive chargebacks

2.4 Data Security

We implement industry-standard security measures to protect your account information. However, you acknowledge that no system is completely secure, and you use our Services at your own risk.

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions of our masalas, papads, and chocolates, including:

• Ingredient lists and nutritional information
• Weight, packaging, and serving sizes
• Flavor profiles and spice levels
• Storage instructions and shelf life
• Allergen warnings and dietary information

3.2 Product Availability

• All products are subject to availability
• We reserve the right to discontinue products without notice
• Prices and specifications may change without prior notification
• Limited edition or seasonal products may have restricted availability
• Bulk orders may require advance notice and confirmation

3.3 Quality Assurance

Our products are:

• Made with premium quality ingredients
• Processed in certified facilities following FSSAI standards
• Subject to quality control testing and inspection
• Packaged to maintain freshness and prevent contamination
• Backed by our satisfaction guarantee (subject to terms in Section 8)

3.4 Age Restrictions

Certain products may have age restrictions:

• Alcoholic chocolates (if applicable): 21+ years
• Spicy masalas: Adult supervision recommended for children
• Products with allergens: Parental guidance advised

4. Ordering and Purchasing

4.1 Order Process

When you place an order:

• Review your cart carefully before checkout
• Provide accurate shipping and billing information
• Select your preferred payment method
• Confirm your order details and total amount
• Receive an order confirmation email

4.2 Order Acceptance

• All orders are subject to our acceptance
• We may refuse orders for any reason, including:
  • Product unavailability
  • Payment processing issues
  • Suspected fraudulent activity
  • Shipping restrictions to your location
  • Violation of quantity limits

4.3 Pricing and Taxes

• All prices are displayed in Indian Rupees (INR)
• Prices include applicable taxes unless otherwise stated
• GST and other taxes will be calculated at checkout
• Prices may change without notice
• Promotional prices are valid for limited time only

4.4 Payment Methods

We accept:

• Credit and debit cards (Visa, Mastercard, RuPay)
• Digital wallets (PayPal, Google Pay, PhonePe, Paytm)
• Net banking from major Indian banks
• UPI payments
• Cash on delivery (in select locations)

4.5 Payment Processing

• Payments are processed securely through our payment partners
• You authorize us to charge your payment method for the full order amount
• For declined payments, we may retry processing or cancel your order
• Refunds will be processed to the original payment method

5. Shipping and Delivery

5.1 Shipping Areas

We currently ship to:

• All states and union territories of India
• Select international locations (contact us for availability)
• Rural and urban areas as per our delivery partner network

5.2 Delivery Timeframes

Standard Delivery:

• Metro cities: 2-4 business days
• Other cities: 3-7 business days
• Rural areas: 5-10 business days

Express Delivery:

• Metro cities: 1-2 business days
• Other cities: 2-3 business days
• Available for additional charges

5.3 Shipping Costs

• Free shipping on orders above ₹500
• Standard shipping: ₹50-₹150 based on location and weight
• Express shipping: ₹100-₹300 based on location and weight
• International shipping: Calculated at checkout

5.4 Delivery Process

• Orders are packed with care to prevent damage
• Fragile items (chocolates) are specially packaged
• Delivery attempts will be made during business hours
• Signature confirmation may be required for high-value orders
• Delivery partners may contact you before delivery

5.5 Delivery Issues

If you experience delivery problems:

• Contact us within 48 hours of expected delivery date
• Provide your order number and tracking information
• We will investigate with our delivery partners
• Replacement or refund may be provided based on investigation

6. Returns, Exchanges, and Refunds

6.1 Return Policy

You may return products within 7 days of delivery if:

• Products are unopened and in original packaging
• Products are not damaged or contaminated
• Return is initiated through our customer service
• Products are not perishable or customized items

6.2 Non-Returnable Items

The following items cannot be returned:

• Opened food products (masalas, papads) for hygiene reasons
• Melted or damaged chocolates due to mishandling
• Custom or personalized orders
• Products past their return window
• Items damaged by customer misuse

6.3 Return Process

To initiate a return:

1. Contact customer service at support@tirthankar.com
2. Provide order number and reason for return
3. Receive return authorization and instructions
4. Package items securely with original packaging
5. Ship items using provided return label

6.4 Refund Processing

• Refunds are processed within 5-7 business days after we receive returned items
• Refund amount includes product cost minus shipping charges
• Refunds are issued to the original payment method
• Processing time may vary by payment method and bank

6.5 Quality Issues

If you receive damaged or defective products:

• Contact us immediately with photos of the issue
• We will investigate and provide immediate resolution
• Replacement or full refund will be provided
• No return shipping required for our quality failures

6.6 Exchanges

• Direct exchanges are not available
• Return the item and place a new order for desired product
• We will prioritize processing your new order
• Exchange shipping costs may be waived for our errors

7. Pricing and Promotions

7.1 Price Accuracy

• We strive to ensure accurate pricing on our Website
• In case of pricing errors, we reserve the right to:
  • Cancel orders placed at incorrect prices
  • Offer the product at the correct price
  • Provide full refund if you decline the correct price

7.2 Promotional Offers

• Promotions are valid for specified periods only
• Offers cannot be combined unless explicitly stated
• Promotional codes are for single use per customer
• We reserve the right to modify or cancel promotions
• Bulk purchase discounts may have separate terms

7.3 Loyalty Programs

• Earn points on every purchase
• Points can be redeemed for discounts on future orders
• Points expire after 12 months of inactivity
• Program terms may change with advance notice

8. Warranties and Disclaimers

8.1 Product Warranties

We warrant that our products:

• Meet the descriptions provided on our Website
• Are free from defects in materials and workmanship
• Comply with applicable food safety standards
• Have appropriate shelf life at the time of delivery

8.2 Limitation of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We disclaim all other warranties, express or implied
• We do not warrant uninterrupted or error-free service
• We are not responsible for delays caused by third parties
• Product appearance may vary slightly from Website images

8.3 Food Safety Disclaimer

• Our products are processed in facilities that may handle nuts, dairy, and other allergens
• Check ingredient lists carefully if you have allergies
• Consume products before expiration dates
• Store products according to package instructions
• We are not liable for allergic reactions or dietary issues

8.4 Nutritional Information

• Nutritional values are approximate and may vary
• Consult healthcare providers for specific dietary needs
• We do not make medical or health claims about our products
• Products are not intended to diagnose, treat, or cure any condition

9. Intellectual Property Rights

9.1 Our Intellectual Property

All content on our Website is protected by intellectual property laws, including:

• Tirthankar brand name, logos, and trademarks
• Product names, recipes, and formulations
• Website design, graphics, and photographs
• Written content, descriptions, and marketing materials
• Software code and technical implementations

9.2 Limited License

We grant you a limited, non-exclusive license to:

• Access and use our Website for personal, non-commercial purposes
• View and print content for your personal reference
• Share our content with proper attribution and links

9.3 Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without written consent
• Reverse engineer our software or technical systems
• Create derivative works based on our content
• Use our content for commercial purposes without authorization

9.4 User-Generated Content

When you submit reviews, photos, or other content:

• You grant us a worldwide, royalty-free license to use such content
• You represent that you own or have permission to use the content
• We may use your content in marketing and promotional materials
• You remain responsible for the accuracy and legality of your content

9.5 Copyright Infringement

If you believe our content infringes your copyright:

• Contact us at legal@tirthankar.com with details
• Provide proof of ownership and specific infringement claims
• We will investigate and respond appropriately
• False claims may result in legal action against you

10. User Conduct and Prohibited Activities

10.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are responsible for your conduct and any content you submit.

10.2 Prohibited Activities

You may not:

• Violate any applicable laws or regulations
• Impersonate others or provide false information
• Interfere with or disrupt our Services or servers
• Use automated systems to access our Website (bots, scrapers)
• Attempt to gain unauthorized access to our systems
• Upload viruses, malware, or other harmful code
• Harass, abuse, or threaten other users or our staff
• Use our Services for fraudulent or illegal activities
• Collect user information without consent
• Reverse engineer our software or systems

10.3 Reviews and Ratings

When leaving product reviews:

• Provide honest, accurate feedback based on your experience
• Do not include personal information about others
• Avoid profanity, hate speech, or discriminatory language
• Do not promote competing products or services
• We reserve the right to remove inappropriate reviews

10.4 Enforcement

If you violate these Terms:

• We may warn, suspend, or terminate your account
• We may remove prohibited content immediately
• We may report illegal activities to law enforcement
• You remain liable for damages caused by your violations

11. Limitation of Liability and Indemnification

11.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability is limited to the amount you paid for the specific product or service
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for damages caused by third parties
• Time limitations apply to all claims against us

11.2 Specific Exclusions

We are not liable for:

• Damages from product allergic reactions (if ingredients were disclosed)
• Losses from delivery delays beyond our control
• Issues arising from improper product storage or use
• Third-party website content or services
• Force majeure events (natural disasters, government actions)

11.3 Indemnification

You agree to indemnify and hold us harmless from:

• Claims arising from your violation of these Terms
• Your misuse of our products or services
• Your violation of third-party rights
• Content you submit to our Website
• Your negligent or wrongful conduct

11.4 Insurance and Risk Management

We maintain appropriate business insurance, but you acknowledge that:

• You use our Services at your own risk
• You should maintain your own insurance for valuable shipments
• We encourage careful handling of food products
• Report any safety concerns immediately

12. Privacy and Data Protection

12.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains:

• What information we collect and why
• How we use and protect your information
• Your rights regarding your personal data
• How to contact us about privacy concerns

12.2 Cookies and Tracking

We use cookies and similar technologies to:

• Improve your browsing experience
• Analyze Website traffic and usage patterns
• Provide personalized recommendations
• Support advertising and marketing efforts

12.3 Communications

By creating an account, you consent to receive:

• Order confirmations and shipping notifications
• Customer service communications
• Marketing emails (you can opt-out anytime)
• Important updates about our Terms or services

12.4 Data Retention

We retain your information for as long as:

• Your account is active
• Required by applicable laws
• Necessary for business purposes
• Needed to resolve disputes

13. Third-Party Services and Links

13.1 Payment Processors

We use third-party payment processors who have their own terms and privacy policies. By making payments, you also agree to their terms.

13.2 Delivery Partners

Our shipping and delivery partners operate under their own terms of service. We are not responsible for their actions, but we will assist with delivery-related issues.

13.3 External Links

Our Website may contain links to external websites. We are not responsible for:

• Content on external websites
• Privacy practices of other sites
• Products or services offered by third parties
• Accuracy of external information

13.4 Social Media

Our social media pages are governed by the terms of each platform (Facebook, Instagram, Twitter). Content posted on social media may be subject to different terms than our Website.

13.5 Integration Limitations

When using third-party services through our Website:

• Service availability may vary
• Additional fees may apply
• Technical issues may occur
• We cannot guarantee uninterrupted service

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms are governed by the laws of India, including:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• Food Safety and Standards Act, 2006
• Other applicable Indian laws and regulations

14.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Your City], [Your State], India.

14.3 Dispute Resolution Process

Before filing any legal action:

1. Contact our customer service to resolve the issue
2. Allow 30 days for investigation and response
3. Consider mediation if direct resolution fails
4. Legal action should be a last resort

14.4 Consumer Rights

Nothing in these Terms limits your statutory consumer rights under Indian law, including rights under the Consumer Protection Act, 2019.

14.5 Class Action Waiver

You agree to resolve disputes individually and waive participation in class action lawsuits, except where prohibited by law.

15. Force Majeure

15.1 Definition

Force Majeure events include circumstances beyond our reasonable control:

• Natural disasters (earthquakes, floods, storms)
• Government actions, laws, or regulations
• War, terrorism, or civil unrest
• Labor strikes or transportation disruptions
• Pandemics or public health emergencies
• Technical failures in critical infrastructure

15.2 Impact on Services

During Force Majeure events:

• We may suspend or modify our Services
• Delivery times may be extended
• Some products may become unavailable
• Customer service response times may increase
• We will communicate updates as possible

15.3 Liability Relief

We are not liable for delays or failures caused by Force Majeure events. We will make reasonable efforts to minimize disruption and resume normal operations.

15.4 Contract Continuation

These Terms remain in effect during Force Majeure events, except for obligations that are impossible to perform due to the circumstances.

16. Modifications and Updates

16.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be made due to:

• Legal or regulatory requirements
• Changes in business practices
• New features or services
• Security or safety improvements
• User feedback and suggestions

16.2 Notification of Changes

When we make significant changes:

• We will post updated Terms on our Website
• We will update the “Last Updated” date
• We may send email notifications to registered users
• We may display prominent notices on our Website

16.3 Acceptance of Changes

• Continued use of our Services after changes constitutes acceptance
• If you disagree with changes, discontinue use of our Services
• For material changes, we may require explicit consent
• Previous versions of Terms may be archived for reference

16.4 Severability

If any provision of these Terms is found invalid or unenforceable:

• The remaining provisions continue in full effect
• Invalid provisions will be modified to be enforceable
• The overall intent of the Terms will be preserved

17. Termination

17.1 Termination by You

You may terminate your account at any time by:

• Contacting customer service
• Using account deletion features (if available)
• Ceasing all use of our Services
• Outstanding orders and obligations remain valid

17.2 Termination by Us

We may terminate your access if:

• You violate these Terms or our policies
• Your account remains inactive for extended periods
• We discontinue services in your region
• Required by law or regulatory authorities

17.3 Effects of Termination

Upon termination:

• Your right to use our Services ends immediately
• We may delete your account and associated data
• Outstanding payment obligations remain valid
• Certain provisions of these Terms survive termination

17.4 Survival of Terms

The following sections survive termination:

• Intellectual Property Rights
• Limitation of Liability
• Indemnification
• Governing Law and Jurisdiction
• Any accrued payment obligations

18. Contact Information and Customer Service

18.1 Customer Service

General Support:

• Email: support@tirthankar.com
• Phone: +91-XXX-XXX-XXXX
• WhatsApp: +91-XXX-XXX-XXXX
• Live Chat: Available on Website
• Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

18.2 Specialized Support

Order Issues: orders@tirthankar.com
Product Quality: quality@tirthankar.com
Technical Issues: tech@tirthankar.com
Bulk Orders: wholesale@tirthankar.com
Media Inquiries: media@tirthankar.com

18.3 Business Information

Tirthankar Food Products Private Limited

• Registered Office: [Complete Address]
• Corporate Office: [Complete Address]
• Manufacturing Unit: [Complete Address]
• Customer Service Center: [Complete Address]

18.4 Legal and Compliance

Legal Department: legal@tirthankar.com
Compliance Officer: compliance@tirthankar.com
Food Safety Officer: foodsafety@tirthankar.com
Data Protection Officer: privacy@tirthankar.com

18.5 Response Times

• General inquiries: Within 24 hours
• Order issues: Within 12 hours
• Quality concerns: Within 6 hours
• Technical problems: Within 24 hours
• Legal matters: Within 48 hours

19. Miscellaneous Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Tirthankar.

19.2 Assignment

• You may not assign your rights or obligations under these Terms
• We may assign our rights and obligations to affiliates or successors
• Any attempted assignment by you is void
• We will notify you of significant assignments

19.3 Waiver

• Failure to enforce any provision does not waive our right to enforce it later
• Waivers must be in writing to be effective
• Waiver of one breach does not waive future breaches
• All rights and remedies are cumulative

19.4 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

19.5 Language

These Terms are written in English. Translations may be provided for convenience, but the English version controls in case of conflicts.

19.6 Electronic Communications

• You consent to receive communications electronically
• Electronic communications satisfy legal writing requirements
• We may use email, Website notices, or mobile notifications
• Keep your contact information updated

19.7 Relationship

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Tirthankar.

20. Acknowledgment and Agreement

By using the Tirthankar Website and Services, you acknowledge that you have:

• Read and understood these Terms and Conditions in their entirety
• Agreed to be bound by all provisions and requirements
• Understood your rights, responsibilities, and limitations
• Accepted the risks associated with online purchasing and food products
• Confirmed that you meet all eligibility requirements
• Agreed to resolve disputes according to the specified procedures

IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST NOT USE OUR WEBSITE OR SERVICES.

Thank you for choosing Tirthankar for your authentic masala, papad, and chocolate needs. We are committed to providing you with the highest quality products and exceptional service while maintaining fair and transparent business practices.

These Terms and Conditions are effective as of August 12, 2025, and supersede all previous versions. We encourage you to review these Terms periodically for any updates or changes.

© 2025 Tirthankar Food Products Private Limited. All rights reserved.